Terms and Conditions

Scope and changes

These terms apply to anyone who uses the products, software or websites of Casino Action, and you need an account and a deposit before you can use the service. Using our website or opening an account means you have read, understood and accepted them. If you do not agree, please do not use our services.

We can revise or remove any part of the terms whenever we choose, without notice, so look at them from time to time. Carrying on after a change has been posted counts as accepting it, and we may also email you about updates. We may change our products, software, websites or system requirements at any time.

The English text is the base for every other language. Translations are a service offered in good faith, and if a translation and the English text differ, the English text wins. If a court or regulator strikes out a clause, the rest of the agreement stays in place and that clause is read as closely to its purpose as the law allows.

Operator and licence

Casino Action is a brand run by Fresh Horizons Limited, whose registered office is in Road Town, Tortola, British Virgin Islands. We hold licence number 00972 under the terms of the Kahnawake Gaming Commission, Canada.

Money held with us

We are not a bank. Balances in active or dormant accounts, including deposits and withdrawals still pending, earn no interest. We do not give tax or legal advice, so speak to a professional if you need it. Using our systems for arbitrage through currency exchange is strictly forbidden, and any gain made that way is forfeited and taken from your balance without warning.

Age and where you play

We do not accept sign-ups or play from anyone under the legal gambling age where they live. If we find an underage player, the account is closed and any winnings go to the Kahnawake Gaming Commission. We may run electronic or other checks, and ask for valid documents, at any time to confirm who you are or to meet regulatory duties. Whether online gambling is legal in your country or where you are located is your own responsibility, and the availability of our service is not meant to help anyone break the law there.

Your account

• Give accurate, complete details when you register, and tell our Support Centre whenever your address, email, phone number or other details change. We may ask for identity documents by email or by other means to confirm them.
• If your details are wrong or incomplete, the account may be suspended until we can verify it. If verification is impossible, the account may be closed and the balance, winnings included, confiscated or refunded.
• One account per player. Several accounts held by the same person may be suspended, and winnings linked to them may be confiscated. A sign-up bonus can be used only once.
• Your password is yours alone. Actions taken with your correct username and password, or your biometrics, count as yours. If you turn on biometric login, register only your own biometrics, which stay on your device.
• If you share your login details with someone else, we may close or suspend the account without a refund. Tell us at once about any unauthorised use or stolen login details.
• Money cannot be moved from one player account to another.

Dormant accounts and closing an account

An account becomes dormant when there has been no bet, deposit or withdrawal for a period we decide. We remove the balance of a dormant account within 60 days at most. Bonus money is lost, while the cash part can be put back on request within a reasonable time once you pass our security questions.

We may close or suspend an account at our discretion with fair notice and reasons, for example after unauthorised use, and no balance is refunded in that case. To close your own account, contact our Support Centre.

Checking your identity

We may ask for documents after you deposit or before we pay out, and may need them certified by a registered notary or other professional. We may request proof that you own the card, bank account or wallet you use, such as a copy of the card, a bank statement or a screenshot, and a copy of a valid passport, driver's licence or government ID card. Documents must be clear and readable. If we suspect false or misleading information we will not accept them, and failed verification can end in a closed account or a refused withdrawal. A withdrawal is not paid until your identity has been verified.

Fair use of the software

Exploiting bugs or using malicious software is illegal. Software or hardware that influences game outcomes for profit is strictly forbidden, and money won that way is confiscated immediately. Playing in a virtual machine counts as an attempt to manipulate play, and gains made in one are confiscated.

When something goes wrong

If our system fails, every bet placed during the malfunction and every payout from the faulty game or service is void, whether the cause is an operating system, browser, software or hardware fault. We may void winnings gained through such an error and close the accounts of anyone who abuses it. We may also refuse or limit any bet at our discretion, and a bet only stands once our server has accepted it.

The sign-up offer

The offer is for new players who register an account. All bonus money is paid as bonus funds, not cash, into your casino account or Casino Rewards account. Each deposit is counted separately, deposits cannot be added together, and only your first five single deposits decide the bonus amounts. Claim the offer with a first deposit within 7 days.

Bonus and cash balances

• Your total balance is your cash balance plus your bonus balance. The bonus balance can be used for bets but cannot be cashed in.
• On the first and second deposits you may withdraw the cash part at any time, but the remaining bonus money linked to those deposits is then lost.
• Bonuses from the first and second deposits need 200 times play-through before the bonus balance turns into cash. Bonus amounts from the third deposit onward need 30 times.
• Every bet counts towards play-through, whether it comes from the cash or the bonus balance, and counting starts once all bonus money has been added.
• Slots count 100%. Table games such as poker, blackjack, roulette and baccarat, parlour games, live casino games and all other types count 2%. Two games, All Aces Video Poker and Flippin' Awesome Shields of Asgard, add nothing to play-through and give no loyalty points. Doubling up is also excluded.
• If you take a later bonus before making a deposit, the earlier wagering requirement carries over.

Promotion rules

• Each promotion can be claimed once only. The limit applies per person and per family or household, and also per device, home address, email, IP, bank or wallet account and shared network.
• Promotions cannot be combined unless stated otherwise, and only offers advertised on our own website are honoured.
• Promotional bonuses are usually credited within one business day. Bonuses unused for more than 60 days after registration are forfeited.
• The card, wallet or account used for a bonus deposit must be in the account holder's name, otherwise winnings may be voided.
• We may change promotions and their terms at any time, limit who can take part, and remove offers when the rules are broken.
• For irregular play we may hold back withdrawals or confiscate winnings. Among others, this covers single bets of 25% of the bonus value or more before play-through is complete, bets on even-money outcomes at Sic Bo, Craps or Roulette, using double-up to raise stakes, autoplay used to meet wagering, and hedge or minimum-risk betting.

Deposits

We charge nothing for deposits, but your payment provider or bank may. Every deposit must come from legitimate funds, and the account you pay from must be in your name and hold enough money both when you deposit and when it is debited. A deposit that is charged back, disputed or reversed can lead to voided winnings, a confiscated balance and locked accounts across the Casino Rewards network. Payment details can be changed only inside our casino or through customer service.

Withdrawals

• Winnings go to your cleared balance in your account currency. To cash out, enter the amount in our casino and choose a withdrawal method.
• Each request stays pending for 48 hours and is processed on the next business day. Until then you can reverse it in part or in full.
• Limits per transaction, day, week and month may apply and depend on the country and the method. Card, bank account and e-wallet payouts are subject to daily limits, and depending on the method your winnings may be paid in daily portions over successive weekdays until the balance is cleared.
• A payout in a currency other than your account currency is converted at the average daily interbank rate plus a 2.5% fee.
• Direct bank transfers cost $50 USD under 3,000 units and $100 USD over 3,000 units.
• We may, and often must, pay you back to the accounts you used to deposit.
• If your winnings are much larger than your total purchases at all Casino Rewards partner casinos, the weekly withdrawal limit is $4,000, and we may raise or lower it.
• After release, the time money takes to arrive depends on the method, the processor and your bank.

Complaints

Contact our Support Centre with any claim or dispute about a transaction, within 6 months of the issue. Disputes we cannot settle go to eCOGRA, the alternative dispute resolution body, whose decision is final. Complaints can also go directly to the Kahnawake Gaming Commission.