Privacy Policy

The data we keep

When you register and play with us, we can hold details that identify you: your name, home address, date of birth and gender, plus your email address and your phone number.

Rules we follow for your data

Every piece of personal data we receive about an account holder or a registrant is handled under four principles. It is processed with respect for your rights, it is collected only for a specific and lawful purpose, and it is stored securely. Marketing uses it on an opt-out basis, which means you receive offers until you ask us to stop. Your data may also help train and improve our artificial intelligence systems.

Marketing and how to opt out

We process personal data for customer relationship management. Only registered real or guest players who agreed during sign-up, or who left an email address or phone number when entering a giveaway, join our marketing lists, and spam is something the Casino Rewards Group does not support. To leave a mailing list or stop electronic promotions at any time, write to our Support Centre.

Promises about selling data

We do not sell, give away or pass your personal or company details to other people or businesses. We send you information or materials only when you ask for them.

When information is shared

Some disclosures are required by law. If a Governing Authority requests information about your account, we instruct and authorise the financial institution that holds the account to release it. We also disclose personal data when a Governing Authority orders it or the Governing Law requires it.

To detect and control fraud, we may pass personal data to third parties such as AVS service providers and other partners. Where we have reasonable grounds to suspect irregular activity on your casino account, we may share data with the relevant recipients.

Seeing and fixing your records

You have the right to see the personal data we hold about you, and to have wrong or unsuitable data corrected or deleted.

Identity checks

Registering an account gives us your consent to carry out any verification we need. We may ask for documents after you deposit or before we pay a withdrawal. We usually ask for three things. First, an identity document that is still valid, for example your passport, your national identity card or your driving licence. Second, proof of how you paid, such as an image of your card with your name on it. Third, proof of address no more than 3 months old, like a utility bill or a statement from your bank. Where we consider it necessary, a registered notary has to certify these papers.

For fraud or anti-money-laundering investigations we may ask where your funds or wealth come from, and during verification we may ask how much you intend to gamble. We take a risk-based approach to money laundering, fraud and crime. If we cannot confirm who you are, your account may be frozen and payments held back.

Documents you send are kept confidential and stored for five years after your account is closed, longer only when a regulatory rule requires it.

Age

Only people older than 19 may play at Casino Action. If anyone under 19 is found using our casino software, all their play is voided, any winnings are forfeited and we may report the matter to the relevant authorities.

Players outside your home country

The information we collect is moved to, processed in and stored at locations overseas. Data protection law there may be different from the law where you are, and governments, courts or law enforcement in those countries may request access to it. By using our services or giving us information, you agree to this transfer, processing and storage.