Contact Us
Help at any hour
Our Support Centre works 24 hours a day, 7 days a week, and answers both live chat and email. The service is multilingual.
Live chat
Choose live chat when you need an answer straight away. You speak directly with a support agent. For deposit questions, log in, open the banking area and press the live help button.
Email suits questions that are not urgent. Pick your topic from the list on our help page and press the email button, or write to [email protected]. We do our best to answer every email within 48 hours.
What the Support Centre handles
- Questions about our terms.
- Updates to your address, email, phone number or other personal details.
- Setting deposit limits, cooling-off periods and self-exclusion.
- Unsubscribing from promotional emails.
- Closing your account.
Complaints and disputes
Raise any claim or dispute about a past or current transaction with the Support Centre, within 6 months of the issue. If we cannot settle it together, we refer it to eCOGRA, the alternative dispute resolution body, and its decision is final. You can also send a complaint straight to the Kahnawake Gaming Commission.
Keep your password private
Our team never needs your password, so never share it by email, chat or phone.